Installation Update

The Installation Update feature allows admins and supervisors to manage updates for the desktop discovery clients installed on the agents' machines. Admins and supervisors can assign new client updates to all agents within the tenant.

Prerequisites

• The tenant must have the Desktop Discovery application toggle enabled on the Manage Tenants page.

• To manage the Install Update, the users with Edit permission will be able to assign and review install update. For agents and other users, refer to Permissions.

There are two tabs available under the Install Update page:

• Available Update

• Assignments

Available Update

The Available Update tab appears by default when the installation update opens. This tab displays all available updates for the Desktop Discovery client. A New icon indicates that a new Desktop Discovery update is available for assignment. You can search for an update version in the Search version field.

The Available Update tab displays the following information:

Column	Details
Version	Version of the Desktop Discovery client update package. The following tags are available: Current: Indicates the currently assigned client update. Older: Indicates the older updates that were assigned earlier.
Note	Description of the update and changes.
Available Date	Date when the update was published.
Last Assigned Date	Date when the last update was assigned.
Last Assigned By	Name of the agent who assigned the last update.

Assign New Updates

When a new update is available, it displays a Latest tag and the Assign button. You can only assign the latest available update.

1. Click Assign to update all agents within the tenant who have installed the Desktop Discovery client.

2. On the Update Assignments confirmation dialog, click Assign.

   The "Version assigned successfully" message displays.

3. After assigning an update, click on the Assignments tab to check the status for all agents. See Assignments.

Assignments

The Assignments tab displays a list of all the teams for whom the installation package is assigned. Search for a team in the Search team field. If a new update is available but not assigned yet, a message New Update Available is displayed.

The team will be visible in the Assignments tab when the following conditions are met:

• The installation update package is assigned.

• The team has at least one active user.

The Assignments tab displays the following information:

Column	Details
Team Name	Teams with Desktop Discovery feature enabled.
Client Install	A count of agents who have the latest assigned update installed/Total number of agents. For Example, (15/20) 15 represents the number of users with the last assigned version installed. 20 represents the total number of users in the team.
Last Assigned Date	The date when the last update was assigned.
Assigned Version	The last assigned version number.
Status	Status of the assigned update: Completed Updated: When all agents have downloaded and applied the latest assigned update package. Partially Updated: If some users in the team still need to install the latest update. Pending: If none of the users installed the latest update.

Team Details View

You can view the status of each agent’s desktop client and the version they are using. To view individual agent assignment details, click on the team name.

The Team Details View dialog displays the following information:

Column	Details
Agent Name	Name of the agent.
Last Assigned Date	Date when the update was assigned.
Installed Version	Currently installed version of the Desktop Discovery client.
Assigned Version	The latest assigned version of the Desktop Discovery client.
Status	Status of the assigned update: Updated: The agent has downloaded and applied the latest update package. Pending: If the agent has not installed the latest update.